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EMC Insignia Product Support Offerings

Overview

Support and maintenance gives you access to the most current upgrades and updates of EMC Insignia software products, as well as quick and easy access to our expert technical support staff. Annual Support and Maintenance is the most convenient and cost-effective way to get your questions answered and to receive upgrades of EMC Insignia or EMC Insignia add-on software. EMC Insignia also offers other support and maintenance options to meet the varying needs of our customers. Please read further to find out more about the various support options EMC Insignia offers. If you are seeking information about support and maintenance for EMC CLARiiON AX series disk arrays, please visit the EMC Product Warranty and Maintenance Web page.

View the Support Offerings FAQ.

Annual Support and Maintenance

Annual Support and Maintenance (ASM) is more convenient and cost-effective than Per-Incident Support and Product Upgrades. Customers can purchase ASM for each EMC Insignia product. ASM includes a year of unlimited support from EMC Insignia technical experts to assist with installation, usage, or upgrade of the product Monday through Friday between 7 AM and 3 PM Pacific Time, plus free upgrades to new versions of the product within that year. This support option is available bundled with electronic licenses of EMC Insignia and EMC Insignia add-ons at the time of purchase, or it can be purchased separately within 30 days. After 30 days, only Per-Incident Support may be purchased. Annual Support and Maintenance commences on the purchase date of the corresponding product. If Annual Support and Maintenance is purchased for one licensed product, then it must be purchased for all licensed products at the time of purchase. Please see available offerings.